Warranty Policy
In Just Win, we take pride in the quality and effectiveness of our products. That's why we offer a limited warranty of 14 days from the moment you receive your order, with the aim of guaranteeing your satisfaction and supporting the trust in our brand.
What does our warranty cover?
The warranty applies in the following cases:
- Manufacturing defects: If the product has imperfections or faults that affect its correct operation.
- Shipping related issues: If your product arrives damaged due to transportation.
- Customer Service Issues: If you experience problems in managing your purchase or in the delivery process.
What is not covered by the warranty?
- Damage caused by improper or incorrect use of the product.
- Problems arising from natural wear and tear or the passage of time.
How to claim the warranty?
If you need to make use of the warranty, follow these steps:
- Initial contact: Write to us at justwinbrand24@gmail.com with a detailed description of the problem.
- Required documentation: Please attach a copy of the purchase invoice and clear evidence (photos or videos) of the defect or problem you are experiencing.
- Assessment: Our team will review your case and offer you a suitable solution, such as a replacement or partial/full refund.
We strive to resolve any issues within a period of 5 to 7 business days since we received your request.